Repair Services

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CONTACT US

SHIPPING

  • Pack in sturdy box with at least 3” of foam or bubble wrap around all sides
    DO NOT use peanuts, the product will shift or get peanuts stuck inside
  • Write the RMA number we provide on the shipping label or outside of box
  • Insure the shipment at full replacement cost
  • Customer is responsible for all shipping costs

MORE INFORMATION

  • NO COST REPAIR EVALUATION
  • Standard Repair turnaround time is 3-5 business days
  • Expedited Repair Service available for $50 fee (24 hour turnaround)
  • Free phone hardware technical support after repair
  • Repaired product ships with test reports
  • 6 month warranty (on parts replaced)
  • Tape drive rental also available